Wednesday · 11 November 2026

Good evening, Ananya

Here’s your service operations snapshot for today.

▤

Open work orders

24

↑ 8% vs last week

◷

SLA at risk

03

Needs attention today

♙

Technicians on field

18

14 jobs in progress

✓

First-time fix rate

91.6%

↑ 3.2% this month

Priority work orders

Sample jobs requiring team visibility

Service performance

Current month · Demo metrics

On track

SLA compliance

94%

First-time fix

92%

Jobs completed

78%

AMC renewals

68%

✦ FIELD PILOT INTELLIGENCE

One service team. A clearer picture.

AI-assisted troubleshooting helps technicians move from a customer complaint to a guided resolution—while managers see risk before it becomes a missed commitment.

✦

3 jobs need early attentionSuggested actions based on sample SLA and job data

SLA watchlist

Today

ABC Industries · Chiller42 min left

Metro Retail · HVAC1h 25m left

Sunrise Foods · Compressor2h 10m left

07

AMC renewals due in 30 days

12

PM visits scheduled this week

04

Parts below reorder level

Service execution

Work orders

Track customer requests from assignment to verified completion.

Work order	Customer / Site	Asset	Assigned technician	Priority	Status	SLA

People & productivity

Technician workspace

A sample view of field capacity, assignments and job progress.

Available

06

Ready for assignment

On active jobs

18

Across 4 service zones

Jobs completed today

32

↑ 12% vs yesterday

Avg. travel time

34m

Sample operational metric

Customer retention

AMC & contract management

Connect service delivery with contract coverage, renewals and customer value.

Active contracts

186

Across 42 customers

Renewals due · 30 days

07

Follow-up recommended

Contract value

₹2.8Cr

Illustrative annual value

Renewal rate

88%

Rolling 12 months

Renewal due · 12 days

ABC Industries Pvt. Ltd.

AMC-2026-014 · Industrial chiller systems

₹4,80,000

Contract utilization94%

Expires 23 Nov 2026

Renewal due · 21 days

Metro Retail Group

AMC-2026-022 · HVAC & cold storage

₹3,25,000

Contract utilization71%

Expires 02 Dec 2026

Renewal due · 28 days

Sunrise Foods Ltd.

AMC-2026-031 · Compressors & utilities

₹6,10,000

Contract utilization62%

Expires 09 Dec 2026

Contract coverage at a glance

Illustrative sample data

Comprehensive AMC

62%

Labour only

24%

Parts included

14%

Asset reliability

Preventive maintenance

Plan recurring service visits before equipment downtime impacts customers.

Scheduled this week

12

Across 9 sites

Overdue visits

03

Reschedule immediately

PM compliance

96%

Month to date

Assets under plan

412

Across active AMCs

Visit date	Customer / Site	Equipment	Maintenance plan	Technician	Status
11 Nov · 10:30	Metro Retail · AndheriMumbai	HVAC Unit · HVAC-04	Quarterly inspection	Rohit Sharma	In progress
12 Nov · 09:00	Sunrise Foods · Plant 2Pune	Air compressor · AC-22	Monthly service	Imran Shaikh	Scheduled
13 Nov · 11:00	ABC Industries · Unit ANavi Mumbai	Chiller · CH-100	Quarterly inspection	Neha Patil	Scheduled
09 Nov · overdue	CityCare HospitalThane	Medical AHU · AHU-7	Monthly service	Vikram Das	Overdue

AI-assisted service intelligence

AI Field Assistant

A realistic sample of how a technician can ask, inspect and get guided next steps.

● Demo assistant

✦ FIELD PILOT AI · TROUBLESHOOTING

What are you seeing on site?

Choose a sample scenario or describe the fault in your own words.

Hello Rohit. I can help you diagnose the equipment issue. Select a scenario to see a guided workflow.

Guided diagnosis

Awaiting input

✦

AI recommendations appear hereSelect a sample issue to view probable causes, safety checks and recommended actions.

AI-assisted service workflow

Human verification remains essential

01 · Capture

Technician describes symptom using text, voice or photo.

02 · Diagnose

AI suggests likely causes and relevant checks from service knowledge.

03 · Resolve

Technician verifies, performs work and records the outcome.

Parts readiness

Inventory & spares

A sample view of stock levels, technician van stock and reorder attention.

Tracked SKUs

328

Warehouse + van stock

Low stock items

04

Reorder attention

Parts issued today

27

Across 18 technicians

Open requests

09

3 awaiting approval

Part / SKU	Category	Warehouse	Van stock	Reorder level	Availability
Compressor oil filterFLT-CMP-044	Compressor	18	04	10	In stock
HVAC fan belt B-72BLT-HVAC-072	HVAC	06	02	12	Low stock
Chiller pressure sensorSNS-CHL-018	Chiller	03	01	08	Low stock
Refrigerant R-410AREF-410A-09	Refrigerant	42	08	15	In stock

Business outcomes

Reports & analytics

Translate service activity into customer, contract and operational insight.

Service revenue · YTD

₹1.42Cr

Illustrative sample

SLA compliance

94.2%

↑ 2.1% vs previous period

Customer satisfaction

4.7/5

Based on sample feedback

Repeat visits

8.4%

↓ 1.3% this quarter

Jobs completed by service category

Month to date

Breakdown

88

Preventive

72

Installation

34

Inspection

56

Management attention

Suggested focus

Improve low-stock visibility04 SKUs

Renewals due this month07 AMCs

Jobs approaching SLA breach03 jobs

Preventive visits overdue03 visits