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All requests in one place
See new, assigned, ongoing and completed jobs in one clear view.
Service made simple
When something needs fixing, we make it easier.
From raising a service request to getting the job done, Mapple FieldPilot AI brings people, service teams and businesses onto one simple platform.
For the person who needs help — and the team that delivers it.
One place for every request✓ No missed updates
Service overview ● Live demo view
Air conditioner serviceTechnician assigned
Request #FP-1048 · Office / Home · Today, 10:30 AM
Your request is moving forward
01Request logged
02Team assigned
03Job tracked
Next update● On track
Know who is coming, what is happening and what comes next.
Clear updatesLess chasing. More doing.
Two sides. One simple experience.
See what FieldPilot means to you
A better service experience
Make every service job easier to manage.
Give your team a shared view of requests, people, equipment and progress — without depending on scattered calls, chats and spreadsheets.
One connected view for better service decisions♙
Know who's doing the job
Assign the right person and give them the information they need before they arrive.
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Stay ahead of deadlines
Spot delayed work, upcoming maintenance and service commitments early.
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Look after every asset
Keep equipment details, service history, warranties and maintenance plans together.
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Keep everyone updated
Make job status and next steps easier for managers, technicians and customers to follow.
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Get help from AI
Find useful answers, understand issues and prepare service reports faster.
From request to resolutionPeople, updates and work — connected.
A service request, step by step Simple journey
Tell us what needs attentionRaise a request and share the issue, location and any useful details.
The right person is assignedThe service team plans the work and assigns an available technician.
Work gets doneThe technician gets the job details, records the work and updates progress.
You see the outcomeReview what was done, the service notes and what happens next.
From first call to final update
Everyone knows what’s happening.
Service should not feel complicated. FieldPilot helps replace follow-up calls and scattered messages with a clear, shared process.
- One place to raise and track service requests.
- Clear ownership, status and next steps.
- Useful service history for repeat issues and planned maintenance.
- Better coordination between customers, managers and field teams.
For business owners & managers
More control over service. More time for your business.
Whether you manage a few technicians or a large service operation, get a clearer picture of work in progress, team capacity and customer commitments.
▤Workload visibility
◷Fewer missed follow-ups
⚙Asset history
↗Actionable reports
Designed around the people who request, deliver and manage service
A clearer day at work
From scattered updates to one shared view.
A practical dashboard helps your team answer everyday questions quickly:
What needs attention?Prioritised
Open requests, overdue jobs and upcoming visits are easy to spot.
Are customers informed?Visible
Updates and service records stay connected to each request.
A helpful assistant, built in
AI that helps people get the job done.
FieldPilot AI is designed to make everyday service work easier — not more technical. It can help teams find information, understand service issues and turn field notes into clear updates.
Find answersSearch manuals, guides and approved knowledge.
Understand issuesGet guided troubleshooting suggestions.
Write fasterTurn technician notes into clear reports.
Spot risksHighlight jobs that may need attention.
“The machine is overheating. What should I check first?”
A guided checklist based on your approved service procedures — including safety reminders, likely checks and when to escalate to a supervisor.
Illustrative example. AI suggestions should be checked against approved procedures.
Made for real-world service
Useful wherever people depend on things working.
Adapt the platform to your service model, equipment and customers.
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Factories & manufacturing
Keep production equipment maintained and breakdown work organised.
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Buildings & facilities
Coordinate repairs, inspections, cleaning and planned maintenance.
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Home & commercial services
Manage AC, electrical, plumbing and equipment service visits.
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IT & infrastructure
Track installations, support requests, site visits and resolutions.
Let’s make service simpler.
Tell us how your service process works today. We’ll show you how FieldPilot AI could fit.